Refund Policy Overview
Our refund and returns policy lasts 30 days. An unopened, unused product is returnable within 30 days of purchase. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days following approval date.
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you need to exchange an item for the same item, send us an email at islandsearth@live.com and send your item to us at the address we will provide you by email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the address we provide you in our email to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You are responsible for the shipping cost of the product original shipping cost to send the product to you. If we shipped you the wrong item to you,
we will refund you the return shipping cost of regular first class post office shipping after we receive the return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need Additional help?
Contact us at islandsearth@live.com for questions related to refunds and returns.